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Access to information

We aim to work openly, honestly and with integrity, sharing information with our stakeholders and increasing public understanding of science.

We try to make as much information available as possible on our website, and through our Publications Scheme.

You may use and re-use Crown copyright information featured on this website (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Please refer to our copyright page.

If the information you want is not available from the above sources then you can make a request for the information you need.

How to request information

If you would like to request information, please write to us or email:

Knowledge and Information
Cefas
Pakefield Road
Lowestoft
Suffolk NR33 0HT

Telephone: +44 (0) 1502 524380
Email: lowlibrary@cefas.co.uk

Please include full contact details and as much information as possible to help us satisfy your enquiry.

We will deal with your request as quickly as we can, and will aim to let you have a full response within 20 working days. If, for any reason, we are unable to give you a response within 20 working days, we will contact you as soon as possible explaining the reasons for this.

We aim to provide information free of charge when we can. However, we may need to charge for requests and, in some cases, refuse them if providing the information would involve a substantial diversion of resources. In such circumstances we will always provide advice and assistance to help applicants narrow down or clarify their request before charging or refusing the request.

The Freedom of Information Act 2000 and the Environmental Information Regulations 2004 do not entitle applicants to free copies of priced publications, or to free use of services for which there is normally a charge.

Appeals against charges or requests for information refused

You may ask us to review

  • a charge made under the Freedom of Information Act 2000 and the Environmental Information Regulations 2004
  • a request for information that was refused

if you believe either to be unreasonable. Appeals should be made in writing to:

Jo Page
Cefas
Pakefield Road
Lowestoft
Suffolk NR33 0HT

If, having heard the outcome of an appeal, you remain dissatisfied, you can refer your case to the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Telephone: +44 (0) 1625 545745
Fax: +44 (0) 1625 524510

Freedom of Information Act and Environmental Information Regulations

The Freedom of Information Act 2000 and Environmental Information Regulations 2004 came into force on 1 January 2005.

Under the Freedom of Information Act 2000 anyone may request information from a public authority that has functions in England, Wales and/or Northern Ireland. More information can be found at www.justice.gov.uk/requestinginformation.htm.

The Environmental Information Regulations 2004 provide rights of access to environmental information. The Regulations http://www.legislation.gov.uk/uksi/2004/3391/contents. These clarify and extend the rights of access to environmental information that already existed under the Environmental Information Regulations 1992.

© Crown Copyright 2014
Last Modified: 27 April 2014